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Get started in 3 steps
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2
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Questions? Answered.
Website
Please login to www.tmnf.ae
Click on claim and services.
Customer can attach the police report, driver's license and vehicle registration,
A reference will be generated instantly and the customer will be contacted by the claiming team via email.
Turn around time- 24 hrs.
IVR
The customer calls Tokio Marine
Select 1 to report a claim, he then receives an sms on his mobile number and can register the claim via sms.
Customers may send the police report, driver's licence and vehicle registration by email
The customer will be contacted by claim staff via email.
Turn around time-24 hrs
The customer will receive an email with the Claim acknowledgement, procedure, workshop and motor claim form to his registered email id.
The customer fills the motor claim form and sends it back by mail
Turn around time-24 Hrs
The workshop will send the estimate report to TMNF, once received, repair approval will be sent to the workshop after which repair will start.
Turn around time for repair approval- 24- 48 hrs.
There are 2 options available for the customer to request Rent a car.
Option 1: TMNF will arrange for Rent a car
The customer calls Tokio Marine and requests Rent a car,
Agents will check if the claim documents are received and then will arrange for Rent a car.
The customer will be contacted by the Rent a car team within 24 hrs and Rent a car will be delivered to the customer's desired location.
Option 2. Reimbursement
The customer may select any rental company of his choice and provide the following for a refund:
Rental Agreement
Emirates ID
Insurance underwritten by Tokio Marine & Nichido Fire Insurance Co. Ltd registered under UAE Federal Law No(6) of 2007, Registration No 45 and regulated by the Central Bank of UAE.
