FAQs

Got a question? We’ve got answers. If you have any additional questions, please contact our support center.

What is CAFU?

CAFU is an “on-demand” fuel delivery service that fills your fuel tank with either petrol or diesel, anywhere and anytime. There is no need to drive to a petrol station or wait in a queue. Just open your CAFU application, register your vehicle, open your fuel cap, and order a fill-up for a safe, contactless and convenient experience!

Is leaving my fuel cap unlocked dangerous?

No, it is absolutely safe to leave your fuel cap unlocked. In fact, most American manufacturers have fuel caps that cannot be locked

What do you charge per fill-up?

Fuel is the same price as the fuel at your local petrol station, with no delivery fees.

When do I pay and how do I get my receipt?

When you first make your order, a refundable charge will be used to authorize your card. After the fuel is delivered to your vehicle, you will be charged for the total amount of petrol actually filled in your vehicle.

You will then receive an email with your order receipt detailing the number of litres, the price per litre, and the total amount charged on your card.

How can I be sure that I received the number of litres charged?

CAFU utilizes state-of-the-art flow meters used by multinational petrol companies for fuel accuracy. Our fuel pump acts the same way as a petrol station pump and has an automatic nozzle which cannot dispense more than a fuel tank needs.

Can I order CAFU when I am in an emergency situation?

CAFU is a convenience service created to prevent emergencies. However, if a fuel emergency were to happen, you can order CAFU. Our pilot will then make a safety assessment based on your location to confirm whether your order is accepted.

Why do I need CAFU?

CAFU provides users with the convenience and time saving they need in their day-to-day life. Our trained pilots will safely and securely fuel your vehicles while you spend your time doing the things you love.

Which locations does CAFU deliver to?

Our delivery service is available anywhere there is outdoor parking in our service area!

How do I pay for CAFU?

You can easily pay for your order using Visa or MasterCard credit cards or your debit card through the mobile application.

How do I know I am getting high-quality fuel?

We take our fuel quality seriously. Our petrol and diesel are certified by the relevant authorities, ensuring it is the same quality your vehicle is used to.

Which types of fuel do you deliver?

CAFU delivers petrol (Super 98 and Special 95) and diesel to customers at the same price as at the fuel station.

What if I need to cancel a request?

You can cancel your request through our mobile application free of charge before our pilot is dispatched. You may be charged a cancellation fee if you cancel after the pilot has already been dispatched to your location.

Is CAFU a 24-hour service?

Yes. Our trucks operate 24 hours a day. You can schedule your order anytime according to your availability.

*During the Holy month of Ramadan fuel-ups will be paused from 7pm-8pm (orders may still be placed for the next available time slot) and from 1am-4am we will operate in limited zones.

How can I contact CAFU support center?

Our CAFU ambassadors are here to help from 8am-12am 7 days a week, including public holidays.

We can be reached via:
Email: customerexperience@cafu.ae
Phone: 800 MYCAFU (692238)
Mobile app: ‘Help’ section on the CAFU application
Social Media: @mycafu on Facebook, Instagram or Twitter